FAQ's
Welcome to our FAQ! We're glad you're here. We have answered the most common questions for you.
Shipping, Orders & Returns
Below are some common questions about shipping, orders, returns, and exchanges
How long will it take to get my package?
Delivery times for your package depend on your location and the shipping method selected at checkout. You're able to know where your package is with the track and trace code we provide you.
Netherlands, Belgium, Germany
Delivery time within the Netherlands, Belgium and Germany is 1-3 working days.
Europe
Delivery time within Europe is 2-5 working days.
International
Delivery time International is 2-7 working days.
YES, we ship internationally!
For detailed information on shipping times, please visit: Shipping
Which payment methods are accepted?
We accept a variety of payment methods including major credit cards to ensure safe and protected payments.
– IDEAL
– Bancontact
– Paypal
– Bank transfer
– SOFORT banking
– Credit card
– Mastercard / VISA
– KLARNA
– SEPA direct debit
Is it possible to return?
Yes, returns are possible within 14 days. For detailed information on our return policy, please visit: Return
Which shipping methods are available?
We send our packages through PostNL to ensure safe, fast and protected delivery.
Where is my package?
You always receive a track & trace code with your order so you can follow where your package is en when you will receive it.
If you have further questions, feel free to contact our customer service team.
Why didn't I receive my package still?
We are very sorry if you did not receive your package on the specified date. We understand your concern. Don't worry. You will often receive it within a few days. If you still have not received it after 3 days, please contact us.
Products
Below are some common questions about our products
Where do your products come from?
Aurafuel sources its products from high-quality, reputable suppliers worldwide to ensure the best standards. For specific product origins, please refer to the product descriptions on our website.
Are your products safe?
Yes, our products at Aurafuel are lab-tested and certified to ensure they meet high safety and quality standards. Always follow the usage instructions and consult with a healthcare provider if you have any concerns.